Frequently Asked Questions

Rugbytots operate a strict online payment policy. This is designed to streamline the process so your booking experience is straight forward and efficient. Rugbytots operates a secure online payment system that meets the highest security levels.

Each area may differ slightly in cost depending on hall hire costs. Upon booking your first term online the cost will be calculated including a one-off Membership Joining Fee of £35.00. Being a registered member of Rugbytots entitles you to access to our parent area, a first refusal for your next term of classes, guaranteed space in older age groups, access to partner discounts with companies such as Crew Clothing and Little Dish as well as the Rugbytots kit which the majority of children wear to the sessions. We would recommend not wearing the kit for the first session and then if they do not enjoy it, we will be able to refund the cost of the kit as well as the term fees. The joining fee is per child not per family and is non-transferable.

It is completely normal for children to take a little while to settle into a new environment, so if your child is struggling, please have a chat with your coach or the franchise owner, to see how they can help.

We do operate a “two week” refund policy so if after talking to your local office, you still decide Rugbytots is not for you at this time, you are entitled to a full refund after attending your first two sessions. All we ask is that you contact us within 48 hours of attending the second class. This refund will also include the initial kit, providing it has not been opened and is sent directly to our warehouse.

To arrange this refund please contact your local office. If you are not sure who to contact please check your booking confirmation emails or search your local area via our franchise locator on our contact us page. Once your local franchisee authorises the refund, the process will begin and you will be contacted by our warehouse.

Yes, In many areas, we do offer free taster sessions, but because we operate a live booking system, it can make it challenging if the class is nearly full. This is why some classes have a free taster button on our website and some do not. If you would like to speak with the local franchise that operates the class you are interested in, please use our Franchise Locator under Contact us to find their details.

If you wish to exchange merchandise, please email warehouse@rugbytots.co.uk. Our team will respond within 24 hours and provide you with a Customer Exchange Form. Once this form has been completed and returned, we will begin the exchange process.

Please note that where an exchange is required due to an incorrect size or item being selected at the time of ordering, the original item must first be returned to our warehouse before the exchange can be authorised.

Detailed size guides are available on our website, and customers are responsible for checking them carefully before placing an order, as we are unable to cover the cost of the return postage.

If you received an incorrect item, please email our warehouse, and they will send the correct items immediately. We may require a photo as confirmation depending on the value of the item. Please email warehouse@rugbytots.co.uk to arrange.

There is no physical contact (i.e. tackling) in Rugbytots classes. It is a play session based on key motor skills such as passing, kicking, catching, running, agility, awareness of space and balance.

The classes are normally held indoors in sports halls, schools, leisure centres, church halls and in local parks.

To find your nearest class, visit https://www.rugbytots.co.uk/Class/Find and type in your postcode or town name. This will display the closest classes to you and will provide the contact details of the office that runs these classes.

All Rugbytots sessions are insured by the leading childcare insurance company and cover both personal accident and public liability.

All our coaches have been through detailed in-house training and must complete our internal Rugbytots coaching award prior to leading any classes. All coaches hold an enhanced DBS check and lead coaches are first aid trained.

Rugbytots does do parties; please refer to our parties section on our website.

The class is a structured play session which involves a warm up, multiple skills and physical exercise. There is a multitude of educational skills such as colour recognition, counting, taking turns but the most important one of all; FUN!

For our 2 - 3.5 year olds, the session lasts 30 minutes.

For our 3.5 - 5 year olds and 5-7 year olds the session lasts 45 minutes.

We advise you bring refreshments for your child, especially a drink for during and after the session.

We advise your children wear the clothes and footwear they feel most comfortable and confident in. You will receive your Rugbytots kit during your first term and the majority of children will wear this kit to the sessions.

Parent participation is important in the youngest age group, however, it is not normally necessary for the 3.5-5 years and 5-7 years classes.

The standard ratio for our classes is one lead coach to 12 children. However, the majority of our classes will have a lead and an assistant coach, up to a maximum of 14 children.

In the younger age group, approximately 30% are girls. In the older age groups, this drops to around 20%.

The most important factor at Rugbytots is that children have fun and gain enjoyment from the session. In the older class, we do start teaching slightly more rugby specific skills using different techniques and games.

We receive regular positive feedback from mini rugby coaches regarding the children who have passed through Rugbytots. More than anything we build confidence and teach skills which are transferable to all sports and different aspects of life.

Although our foam balls are safe, parental supervision is required for children under the age of 3 due to the potential choking hazard they present.

Once you have enrolled your child with Rugbytots, their place will automatically be reserved in the following term. We will send you an email advising you when the new term dates are available to book with plenty of notice before the new term begins. A deadline will be stated in the email of when you need to rebook by, giving you priority before we remove your child from the class and offer the place to someone on the waiting list.

Our online booking system doesn't automatically move your child up to the next age group. If the classes you attend are busy, it is worth adding your child to the waiting list sooner rather than later to ensure you are notified as soon as there is a place. If there are places available, please call head office or your local contact and we will be able to transfer your child to the older age group.

Rugbytots is a global franchise business and operates an automated centralised booking system. Customer payments are held on behalf of our franchisees and distributed throughout the franchise network. This fee covers the cost of central administration to ensure we operate a seamless and efficient system that enables our franchisees to offer you the highest possible level of customer service and enjoyment at the classes. This fee doesn’t relate to transaction charges incurred for processing payments and remains the same regardless of your payment method.